Terms of service
𝐋𝐞𝐭’𝐬 𝐂𝐡𝐚𝐭 𝐏𝐨𝐥𝐢𝐜𝐢𝐞𝐬! We're doing some house keeping! Policy updates, removing inactive people 
SPRING CLEANING!
SPRING CLEANING!(Please initial to keep it at the top!)
Hey hey, Before we dive into all the fun, I wanted to take a second to refresh our group policies. There are alot of new faces here! I know — rules aren’t exactly the highlight of your day, but these help keep things smooth, fair, and full of good vibes for everyone 
They’re not here to be stuffy — they’re here to protect you, and this little business I love so much. Let’s break it down:
𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐧𝐟𝐨All customer service is handled through email star-t-mercantile@outlook.com — not PMs, chats, or comment threads.
𝐖𝐡𝐲? Because things get buried fast in comments and messages, and I never want to miss something important! Email keeps everything neat and easy to track — for both of us.
𝐇𝐨𝐮𝐫𝐬: Monday–Friday, 8:30AM–4PM CST
𝐓𝐀𝐓 (𝐓𝐮𝐫𝐧𝐚𝐫𝐨𝐮𝐧𝐝 𝐓𝐢𝐦𝐞)
Ready-to-ship: 3–5 business days
Preorders: TAT is always listed in the post. PLEASE MAKE SURE YOU KNOW YOUR TURNAROUND TIME! When paying your invoice you are AGREEING to this term! (I will not be issuing refunds for things "you didn't know")
𝐖𝐡𝐲? Preorders are made just for you, and while I’d love to sprinkle magic dust and have them arrive overnight, they take a little time. If your order is still within the listed TAT, just sit tight — I promise we’re working our tails off to get it to you. REMEMBER Turnaround listed is always listed to me, once items arrive they will ship as quick as we get them!! Turnaround time is always our best guesstimate at the time we are listing items. These times are estimates not guaranteed times to arrive.
𝐈𝐧𝐯𝐨𝐢𝐜𝐢𝐧𝐠Your comment = your commitment.
Once your invoice is sent, it’s due within 24 hours
Please no add-ons after — it keeps things tidy and error-free!If unpaid:
• 1st time = 1-week mute
• 2nd time = group removal
I will start enforcing this! We have way to many invoices going unpaid 
Also Please Note I nor any of my admin invoice on the weekends or holidays-- we are spending much-needed time with our family- We will get to your claim on Monday or next business day 
𝐖𝐡𝐲? Every invoice is made by hand, with love — but also with limited time. Changing orders adds confusion and slows things down. We want fast + flawless every time!It is the buyer’s responsibility to carefully review their invoice for accuracy before production begins. Please double check spelling, sizes, colors, names, and design selections. Once an invoice is approved, it is considered final and we are not responsible for any errors that were not reported. Changes must be requested immediately. Items produced from an approved invoice are not eligible for refunds or replacements due to buyer oversight.
𝐑𝐞𝐭𝐮𝐫𝐧𝐬If something arrives wrong, damaged, or missing — I’ll make it right.
You must email within 3 days of delivery so I can help. After that window closes, so does our ability to fix it.
We’ve got a full returns policy listed in the group for all the fine print!
𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠Please double-check your shipping address at checkout — we can’t be responsible for orders that go missing due to incorrect info entered during purchase. If your order is returned to us, we’ll reach out to confirm the correct address and send a reshipping invoice before sending it back out.
If your tracking says “delivered” but your package is missing, check with neighbors or your local post office — 9 times out of 10, it’s nearby! While Star T can’t be held liable for lost or stolen items, we’ll absolutely help you walk through the USPS claims process if needed.
𝐍𝐄𝗪 𝐏𝐎𝐋𝐈𝐂𝐘: 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤𝐬Unfortunately, we've had to add this new policy due to a recent situation. If a fraudulent chargeback is opened and not withdrawn, all future orders will be canceled and you’ll be removed from the group.
Please note: Only the customer can withdraw a chargeback — I have no way to cancel or reverse it for you, even if the issue is resolved. 𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐬 𝐊𝐞𝐲At Star T, we lead with kindness — always. Whether it’s answering an email, packing an order, or helping with an issue, we do it with respect, patience, and care.
We have a zero tolerance policy for rude, disrespectful, or aggressive behavior. Just like we promise to treat you with kindness, we expect that same kindness in return. This is a safe space for parents, and everyone in between — and we’re going to keep it that way.
𝐀𝐧𝐝 𝐭𝐡𝐚𝐭’𝐬 𝐭𝐡𝐞 𝐬𝐜𝐨𝐨𝐩!If you’re still reading this — bless your heart. 
I know it’s a lot, but everything here is meant to keep our small business full of kindness, clarity, and happy mail.
I know it’s a lot, but everything here is meant to keep our small business full of kindness, clarity, and happy mail.
I’m a mama to two— one of whom is a sports loving little dude and keeps us on our toes with lots of games — and a wife, doing my best to juggle family, fulfillment, and a whole lotta fabric. Thank you for the grace, patience, and understanding you show me and my crew. It truly means the world.
𝐖𝐞 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐟𝐨𝐥𝐥𝐨𝐰 𝐨𝐮𝐫 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐭𝐡𝐞 𝐛𝐨𝐚𝐫𝐝 𝐭𝐨 𝐞𝐧𝐬𝐮𝐫𝐞 𝐟𝐚𝐢𝐫𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲. No favoritism, no exceptions — just good, honest business that respects everyone’s time and trust.If you ever have questions, I’m only an email away.
Thanks for being part of the Star T Mercantile family 
