Terms of service
ย ๐๐๐ญโ๐ฌ ๐๐ก๐๐ญ ๐๐จ๐ฅ๐ข๐๐ข๐๐ฌ!ย We're doing some house keeping! Policy updates, removing inactive peopleย 
ย SPRING CLEANING!
ย SPRING CLEANING!(Please initial to keep it at the top!)
Hey hey, Before we dive into all the fun, I wanted to take a second to refresh our group policies. There are alot of new faces here! I know โ rules arenโt exactly the highlight of your day, but these help keep things smooth, fair, and full of good vibes for everyoneย 
Theyโre not here to be stuffy โ theyโre here to protect you, and this little business I love so much. Letโs break it down:
ย ๐๐จ๐ง๐ญ๐๐๐ญ ๐๐ง๐๐จAll customer service is handled throughย email star-t-mercantile@outlook.comย โ not PMs, chats, or comment threads.
ย ๐๐ก๐ฒ? Because things get buried fast in comments and messages, and I never want to miss something important! Email keeps everything neat and easy to track โ for both of us.
ย ๐๐จ๐ฎ๐ซ๐ฌ: MondayโFriday, 8:30AMโ4PM CST
ย ๐๐๐ (๐๐ฎ๐ซ๐ง๐๐ซ๐จ๐ฎ๐ง๐ ๐๐ข๐ฆ๐)
ย Ready-to-ship: 3โ5 business days
ย Preorders: TAT is always listed in the post. PLEASE MAKE SURE YOU KNOW YOUR TURNAROUND TIME! When paying your invoice you are AGREEING to this term! (I will not be issuing refunds for things "you didn't know")
ย ๐๐ก๐ฒ? Preorders are made just for you, and while Iโd love to sprinkle magic dust and have them arrive overnight, they take a little time. If your order is still within the listed TAT, just sit tight โ I promise weโre working our tails off to get it to you. REMEMBER Turnaround listed is always listed to me, once items arrive they will ship as quick as we get them!! Turnaround time is always our best guesstimate at the time we are listing items.ย These times are estimates not guaranteed times to arrive.
ย ๐๐ง๐ฏ๐จ๐ข๐๐ข๐ง๐ Your comment = your commitment.
Once your invoice is sent, itโs due within 24 hoursย
ย Please no add-ons after โ it keeps things tidy and error-free!If unpaid:
โข 1st time = 1-week mute
โข 2nd time = group removal
I will start enforcing this! We have way to many invoices going unpaidย 
Also Please Note I nor any of my admin invoice on the weekends or holidays-- we are spending much-needed time with our family- We will get to your claim on Monday or next business dayย 
ย ๐๐ก๐ฒ? Every invoice is made by hand, with love โ but also with limited time. Changing orders adds confusion and slows things down. We want fast + flawless every time!It is the buyerโs responsibility to carefully review their invoice for accuracy before production begins. Please double check spelling, sizes, colors, names, and design selections. Once an invoice is approved, it is considered final and we are not responsible for any errors that were not reported. Changes must be requested immediately. Items produced from an approved invoice are not eligible for refunds or replacements due to buyer oversight.
ย ๐๐๐ญ๐ฎ๐ซ๐ง๐ฌIf something arrives wrong, damaged, or missing โ Iโll make it right.
You must email within 3 days of delivery so I can help. After that window closes, so does our ability to fix it.
Weโve got a full returns policy listed in the group for all the fine print!
ย ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ Please double-check your shipping address at checkout โ we canโt be responsible for orders that go missing due to incorrect info entered during purchase. If your order is returned to us, weโll reach out to confirm the correct address and send a reshipping invoice before sending it back out.
ย If your tracking says โdeliveredโ but your package is missing, check with neighbors or your local post office โ 9 times out of 10, itโs nearby! While Star T canโt be held liable for lost or stolen items, weโll absolutely help you walk through the USPS claims process if needed.
ย ๐๐๐ช ๐๐๐๐๐๐: ๐๐ก๐๐ซ๐ ๐๐๐๐๐ค๐ฌUnfortunately, we've had to add this new policy due to a recent situation. If a fraudulent chargeback is opened and not withdrawn, all future orders will be canceled and youโll be removed from the group.
ย Please note: Only the customer can withdraw a chargeback โ I have no way to cancel or reverse it for you, even if the issue is resolved.ย ๐๐ข๐ง๐๐ง๐๐ฌ๐ฌ ๐ข๐ฌ ๐๐๐ฒAt Star T, we lead with kindness โ always. Whether itโs answering an email, packing an order, or helping with an issue, we do it with respect, patience, and care.
ย We have a zero tolerance policy for rude, disrespectful, or aggressive behavior. Just like we promise to treat you with kindness, we expect that same kindness in return. This is a safe space for parents, and everyone in between โ and weโre going to keep it that way.
ย ๐๐ง๐ ๐ญ๐ก๐๐ญโ๐ฌ ๐ญ๐ก๐ ๐ฌ๐๐จ๐จ๐ฉ!If youโre still reading this โ bless your heart.ย 
ย I know itโs a lot, but everything here is meant to keep our small business full of kindness, clarity, and happy mail.
ย I know itโs a lot, but everything here is meant to keep our small business full of kindness, clarity, and happy mail.
ย Iโm a mama to twoโ one of whom is a sports loving little dude and keeps us on our toes with lots of games โ and a wife, doing my best to juggle family, fulfillment, and a whole lotta fabric. Thank you for the grace, patience, and understanding you show me and my crew. It truly means the world.
ย ๐๐ ๐ฌ๐ญ๐ซ๐ข๐๐ญ๐ฅ๐ฒ ๐๐จ๐ฅ๐ฅ๐จ๐ฐ ๐จ๐ฎ๐ซ ๐ฉ๐จ๐ฅ๐ข๐๐ข๐๐ฌ ๐๐๐ซ๐จ๐ฌ๐ฌ ๐ญ๐ก๐ ๐๐จ๐๐ซ๐ ๐ญ๐จ ๐๐ง๐ฌ๐ฎ๐ซ๐ ๐๐๐ข๐ซ๐ง๐๐ฌ๐ฌ ๐๐ง๐ ๐๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐๐ง๐๐ฒ. No favoritism, no exceptions โ just good, honest business that respects everyoneโs time and trust.If you ever have questions, Iโm only an email away.
Thanks for being part of the Star T Mercantile familyย 